Responsible Gaming
at jitabey

At jitabey, responsible gaming is not a legal checkbox — it is a core value embedded into every aspect of how we design and operate our platform. We genuinely believe that a sustainable, trustworthy gambling experience depends on the wellbeing of every player who chooses to spend time on our platform.

jitabey offers a wide range of products — cricket betting, live casino tables, slots, crash games, and more — and we understand that the excitement of these activities can, for a small number of individuals, become problematic. That is why we have invested in a comprehensive set of responsible gaming tools, clear communication, and dedicated support channels to help every user stay in control.

Our responsible gaming programme is built on four pillars:

• Prevention: Clear age-verification checks, upfront spending limit options, and transparent game rules so that players understand exactly what they are engaging with before they place a single bet.
• Early Intervention: Automated monitoring of account behaviour that allows us to identify patterns consistent with problem gambling and proactively reach out to affected users with care and discretion.
• Player Empowerment: A suite of self-service tools — deposit limits, time-outs, cool-off periods, and full self-exclusion — that put you in direct control of your own gambling activity without having to wait for staff approval.
• Recovery Support: Direct access to professional support resources and contact information for organisations that specialise in helping individuals who feel gambling is negatively affecting their life.

jitabey asks every user to read this page carefully and to use the tools available to them honestly and proactively. If you ever feel that gambling is no longer fun, or that you are betting with money you cannot afford to lose, please act on that feeling immediately — our support team is available 24 hours a day, 7 days a week.

jitabey operates strictly as an adult-only platform. Every user must be at least 18 years of age to register an account, make a deposit, place a bet, or access any real-money feature of the platform. This rule is absolute and non-negotiable — there are no exceptions for any region, payment method, or game type.

How We Verify Age

jitabey enforces a mandatory Know Your Customer (KYC) process for all registered users. Before any withdrawal can be processed, and as part of routine account verification, users are required to submit one or more of the following documents:

• Bangladesh National Identity Card (NID) — front and back
• Valid passport (photo page)
• Birth certificate (for users who do not yet hold an NID)

All submitted documents are reviewed by jitabey's verification team. Any account where the holder cannot be confirmed as 18 or over will be immediately suspended and all funds held will be subject to review. If the account holder is confirmed to be under 18, the account will be permanently closed and any deposits will be returned to the source payment method (bKash, Nagad, Rocket, or bank account) after deduction of any bonuses claimed.

Protecting Minors in Your Household

If you share a device — a mobile phone, tablet, or desktop — with younger family members, jitabey strongly recommends the following precautions:

• Never save your jitabey login credentials in your browser or a shared notes application.
• Always log out of your jitabey account after each session.
• Consider enabling parental control software on shared devices. Free tools such as Google Family Link, Samsung Kids Mode, and built-in iOS Screen Time features can restrict access to gambling websites for underage users.
• Store any physical bank cards or mobile wallet PIN codes securely and out of reach of children.

Problem gambling affects a small but significant minority of players. It does not discriminate by income, education, or experience — it can affect anyone. One of the most effective ways to prevent gambling from becoming harmful is to recognise the early warning signs in yourself or in someone close to you.

The following behaviours may indicate that gambling is becoming — or has already become — a problem. Be honest with yourself when reviewing this list.

One of the most practical and effective tools for responsible gambling is a deposit limit. Setting a deposit limit means that jitabey will automatically prevent you from depositing more than your chosen amount within a defined time window — daily, weekly, or monthly. Once the limit is reached, no further deposits can be processed until the period resets, regardless of whether you attempt to use bKash, Nagad, Rocket, Upay, or a bank transfer.

How to Set a Deposit Limit

Deposit limits can be set directly within your jitabey account settings after logging in. Navigate to the "Responsible Gaming" section of your account dashboard and select your preferred limit type and amount in BDT. You can set limits across three timeframes:

• Daily Limit: Maximum total deposits allowed within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Limit: Maximum total deposits allowed within any rolling 7-day period.
• Monthly Limit: Maximum total deposits allowed within any calendar month.

Reducing vs. Increasing Your Limit

jitabey applies an intentional asymmetry to limit changes to protect your wellbeing:

• Reducing a limit takes effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This prevents impulsive increases made in the heat of the moment after a loss. During the 7-day window, the original lower limit remains in force.

Loss Limits & Wager Limits

In addition to deposit limits, jitabey offers optional loss limits (the maximum amount you are willing to lose in a given period) and wager limits (a cap on the total stake value of bets placed in a given period). These additional controls give you finer-grained management of your gambling activity and are available in the same "Responsible Gaming" section of your account dashboard.

Sometimes all you need is a short break. jitabey's time-out feature allows you to temporarily suspend your account for a fixed period of your choosing without permanently closing it. During a time-out, you cannot log in, deposit, place bets, or access any real-money feature of the platform. Your account, balance, and history are preserved and will be fully accessible again once the time-out period expires.

Available Time-Out Durations

• 24 Hours — A one-day break, ideal after an unexpectedly large loss or a session that ran longer than intended.
• 72 Hours — A three-day pause to reset your perspective and step back from the excitement of recent games.
• 7 Days — A full week away from the platform, recommended if you have noticed any of the warning signs listed in Section 3.
• 30 Days — A monthly cooling-off period that gives you extended time to evaluate your relationship with gambling and whether you wish to continue.

How to Activate a Time-Out

Log in to your jitabey account, navigate to the "Responsible Gaming" section of your account dashboard, select "Time-Out", choose your desired duration, and confirm. The suspension takes effect immediately — you will be logged out of all active sessions automatically. You cannot cancel a time-out once it has been activated; the full duration must elapse before access is restored.

During a Time-Out

While your time-out is active, jitabey will suspend all marketing communications to your registered email address and mobile number. You will not receive promotional SMS messages, bonus notifications, or match-alert emails during this period. This is an intentional feature to ensure that promotional messaging does not undermine your decision to take a break.

Self-exclusion is the most serious responsible gaming tool available on jitabey. It is designed for users who have concluded — or strongly suspect — that their gambling is causing genuine harm to themselves or their family and who want to close off access to the platform entirely for an extended period. jitabey treats all self-exclusion requests with the utmost respect and urgency.

Self-Exclusion Durations

• 6 Months — A half-year exclusion for users who want a substantial break with the option to return in the medium term.
• 1 Year — A twelve-month exclusion for users who need longer to address gambling-related concerns.
• 3 Years — An extended exclusion for users dealing with more serious gambling harm.
• Permanent (Lifetime) Exclusion — Irrevocable permanent closure of your jitabey account. This cannot be reversed under any circumstances. jitabey strongly recommends this option for anyone who believes their gambling is seriously and persistently harmful.

What Happens During Self-Exclusion

• Your account is immediately suspended. You cannot log in, deposit, withdraw pending balances (subject to review), or access any platform feature.
• Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within jitabey's standard processing window.
• All marketing communications — email, SMS, promotional notifications — are immediately ceased and will not resume for the duration of the exclusion period.
• jitabey will take reasonable technical steps to prevent you from creating a new account during the exclusion period. Circumventing a self-exclusion by registering a duplicate account is a serious breach of jitabey's Terms & Conditions.
• For permanent exclusions, your personal data is retained only as required by jitabey's data retention policy and applicable law. See jitabey's Privacy Policy for details.

How to Request Self-Exclusion

You can initiate self-exclusion directly from the "Responsible Gaming" section of your account dashboard. Alternatively, you can contact jitabey's support team at [email protected] (plain text — not a clickable link) and request self-exclusion by email. Self-exclusion requests received via email are actioned within 24 hours; account dashboard requests take effect immediately.

jitabey's support team is available 24 hours a day, 7 days a week, to discuss any responsible gaming concern you may have — whether that is setting a limit, activating a time-out, requesting self-exclusion, or simply talking through a concern confidentially. We do not judge, and we take every request seriously.

In addition to jitabey's own support, we encourage any player who is struggling with problem gambling to seek professional help. The following types of organisations provide free, confidential support and are accessible from Bangladesh:

• National Mental Health Helplines: Bangladesh has a growing network of mental health support services. If gambling-related stress, anxiety, or depression is affecting you, speaking to a qualified counsellor can make a significant difference.
• Gamblers Anonymous (GA): GA is an international fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems. Meetings and online resources are available globally.
• BeGambleAware: An internationally recognised organisation providing information, advice, and support for anyone affected by gambling harm — whether you are a player, a family member, or a friend concerned about someone else.
• GamCare: Provides information, advice, and support for anyone experiencing issues with gambling, including a free, confidential helpline staffed by trained advisors.

jitabey does not endorse any specific third-party organisation commercially, but we believe in directing our users to legitimate professional resources when they need help beyond what a gaming platform can provide.

jitabey provides a comprehensive suite of self-service responsible gaming tools. All tools are accessible directly from your account dashboard under the "Responsible Gaming" section after logging in. No waiting period, no staff approval required — you are in control.